Even a basic color scheme will do. They keep the rooms stocked with clean cups, coffee supplies, towels and other bathroom items, such as shampoo. You had to do nothing to get this business other than pay the franchise fees and maintain the standards. This department has many duties and it does not focus only in one service. Housekeeping is a critical part of any hotel.
The aim of all accommodation establishment is to provide their customers with clean, attractive, comfortable and welcoming surrounding that offer value for money. The guests have expectations when it comes to the cleanliness of places they are paying to stay at. Day shift housekeepers are typically room attendants who begin cleaning rooms in the morning. Reservations The reservation department is one first contact to the guest making the reservation for room. As a service industry, hotel purchases materials to support service procedures. Organized scheduling and planning: Your maintenance department can easily setup automatic schedules for recurring activities. The reception desk is usually the place at which guests receive the first impression of the hotel.
Labor relations is the area that is considered to be part of the peace keeping effort. In order to perform that function, the front office needs cash for change, data capture for credit card processing, accounting forms for guest folios and some sort of check approval procedure. The number of full-time employees is generally based on the average number of rooms one housekeeper can clean in one shift. The refill soap and toilet paper dispensers in public restrooms and put toiletries and supplies in guest rooms. It also handles the advertising of the hotel as well as sales promotions and publicity and often takes on the role of public relations.
This is not easy and requires a good eye for detail. Lesson Summary Housekeeping is a vital part of the hospitality industry. They pay franchise and advertising fees but not on the scale of a major chain. In some cases, maintenance departments will outsource certain functions to third-party specialists or experts, however, it is still the role of the Maintenance Manager to oversee the operations of third-party suppliers. That is to say that once the hotel is built and operating, 90% of the cost of the property has already been spent. A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club spa and so on.
Major properties may have a controller, while smaller properties have a bookkeeper. The guest choose to have guaranteed reservation has the promise from the hotel to provide room even if the guest arrive late. The owner has to maintain the property and improve it if that means that the property will generate more sales and profit for the owner. A hotel can find themselves in a whirlwind of trouble if their hotel doesn't meet quality standards when it comes to being clean, depending on the state's regulations. Other Housekeeping Duties Housekeeping duties extend beyond that of the guest rooms.
They dust and polish furniture. People go to a hotel for various reasons. The student is expected to: distinguish among the duties and responsibilities within each department; implement quality-control standards and practices; compare and contrast full service hotels and limited service properties; and compare and contrast chain and franchise hotels, including revenue and support centers. Some hotels or cruise ships provide housekeeping everyday. In some hotels, they bring requested items, such as infant cribs, to guest rooms. Whether the room is able to sell or not.
Catering has sales people and clerical staff. To run the laundry manager is helped by Laundry Supervisor and report to Executive Housekeeper. The housekeeping department not only prepares clean guestrooms on a timely basis for arriving guests, but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business. Some use the words catering and banquets interchangeably. The room keys have to be handled efficiently and safely before and after letting the room.
In hotels and on cruise ships, for example, strict cleanliness is the expected standard, and only shortcomings attract attention. In recent years, this division has gained in importance because of the need to contend with legislation, labor shortages, and the growing pressures of competition. Basic Duties In general, housekeeping departments are in charge of keeping buildings clean. Another small but important division is the accounting division. Lacey has a professional background in hospitality management and studied journalism at Phoenix College.
Similarly, many hotels in gaming legal areas have casinos. Don't think, however that independents are all local properties. Although they need to be in decent physical condition, no formal education is necessary. Strict cleanliness is an expected standard that has to be met. Companies that really succeed create a service strategy for each of their market segments, and then they stick to it. Public Area: Lobby Area, Floor Corridors, Guest elevators, Service Areas, Guest toilets. In addition, other housekeeping employees run the department office by answering phones and dispatching attendants.
Carts are stocked with chemicals and cleaning supplies to clean surfaces in guest rooms and bathrooms. Supervisory Functions The work of organizing and coordinating the cleaning falls to the first-line supervisors and housekeeping managers in a hospitality business. The housekeeping staff members might be required to set up the meeting rooms in different configurations as requested, moving tables, chairs and electronic equipment. Service is determined by human beings being of service to other human beings. However they have reasonable standards that a traveler can depend on and they have a central reservation system. Housekeeping departments also have supervisors who inspect work and several types of line staff, including room attendants, laundry attendants, turn-down attendants and public space attendants.